Help Center | HUXLEY | Facebook Pages missing in Page Selector Dropdown during integration

Facebook Pages missing in Page Selector Dropdown during integration

Danny Stoffers

Last Update 1 ปีที่แล้ว

Need help with your Facebook Business Pages not appearing in your CRM's Page Selector dropdown? This is a frequent problem; we have compiled a step-by-step guide to help you resolve it.

Steps for Updating Facebook Pages in CRM Integration

Step 1: Access Your Facebook Settings

Log into your Facebook account and click on the avatar icon featuring your profile picture at the top right corner of your screen. From the dropdown menu, select "Settings and Privacy."

Step 2: Navigate to Business Integrations

Within the "Settings and Privacy" menu, click on "Settings." From the left-hand sidebar, locate and select "Business Integrations."

Step 3: Modify App Settings

Find the "" app listed among your integrations. Next to it, you will see an option that says "view and edit." Click on it.

Step 4: Enable All Available Options

Scroll through all the available toggles and make sure each one is enabled. Turn them on if they aren't.

Note: Only the individual who initially integrated the Facebook page and is the admin of that page can view that specific page in the dropdown menu. Other Facebook pages you need to be an admin of won't be visible.

Step 5: Select Applicable Pages for Your Account:

You will see a list of your Facebook pages with checkboxes beside them. Check all the pages you need to link with your account.

Step 6: Save Your Changes

After making the appropriate selections, click "Save" to finalize your settings.

Important: If any pages are already selected, refrain from deselecting them. Doing so could disrupt their existing integration with other accounts, even if they differ from those you're currently working on.

Part 2: Return to the app to integrate the Facebook page.

Step 1: Under Settings > Integrations > Facebook, click "Select a Facebook Page".

Step 2: A new window will load, and a dropdown will allow you to select which page you want to integrate.

Step 3: Click "Connect Page" to save.

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