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Social Media

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Viewing Failed Post Error Messages in the Social Planner

There are a variety of reasons when a social post may fail to successfully post to Facebook, GMB, Instagram, or LinkedIn. One of the most common examples is a Social Account token expiring. This can happen after a time period (set by the social media program itself - such as LinkedIn account tokens expiring after 60 days and Facebook tokens expiring after 90 days), or if an account password is changed.


Below is a list of common reasons and solutions, along with the relevant error codes. This will help you troubleshoot any issues you may experience. When you navigate to the Social Planner and view “Failed” posts, you can see the error code, along with a message about the failure reason and the proposed solution.

Social Account
Error Code
Failed Message with Solutions
FacebookOAuthException, 102, 109,
463, 467		The Social Account token has expired. Please reconnect the social account.
Facebook1, 2, Unexpected Error
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
Facebook3
The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
Facebook10LeadConnector app is missing. Add the LeadConnector to your Page or Group.
Facebook200-299
The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
Facebook368Post content violates community standards.
Facebook506
Duplicate post content. Posting duplicate content within 12 hours is prohibited.
Facebook1609005Invalid link in a post.
Facebook459User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
Facebook460Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
Facebook464Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
Facebook492Insufficient posting permission or expired token. Reconnect the account and check permissions.
FacebookUnexpected Error
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
FacebookTemporary Block
Temporary block. Facebook will make you wait a certain period before restoring your profile's ability to post.
GMBMISSING_VALUE, INVALID_VALUE
Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner.
GMBVALUE_OUTSIDE_ALLOWED_RANGE
Post character limit exceeded. Reduce the number of words in the post copy.
GMBOPERATION_EXECUTION_ERROR, EXPIRED_VALUE
The Social Account token has expired. Reconnect social account.
GMBPHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED
The media upload failed.
GMBOPERATION_UNSUPPORTED_
UNDER_ACCOUNT_CONDITION		Social Account operation is not supported due to account conditions.
GMBLOCATION_DISABLED_FOR
_LOCAL_POST_API		Local Post API disabled. This usually happens when the location is part of a chain.
Instagram400 - 2207006
The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner.
Instagram400 - 2207050
Instagram Account is restricted. Make sure your account is a Business Account.
Instagram400 - 2207028
Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.
Instagram400 - 2207040
Maximum Tag limit exceeded. Use 30 tags or less.
Instagram400 - 2207005
Insufficient User permission. Reconnect this social account via an account that has posting permission.
LinkedIn400 or 403
The Social Account token for LinkedIn has expired, was revoked, or is invalid. Reconnect LinkedIn.
LinkedIn404, 500, 504
Undefined LinkedIn issue. This should resolve itself shortly.
LinkedIn422Duplicate post content. Posting duplicate content within 12 hours is prohibited.
LinkedIn422The required field is not present or the post copy is large.
LinkedIn400The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
LinkedIn409There was a temporary error from LinkedIn. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
FAQ 

Q: Why did my social post fail to publish?
A: Social posts may fail for various reasons, such as expired tokens, insufficient permissions, or content violations. Specific error codes and messages provide details on the failure and how to resolve it.


Q: What is a Social Account token, and why does it expire?
A: A Social Account token is an authorization key that allows the Social Planner to post on your behalf. Tokens expire after a set period, such as 60 days for LinkedIn and 90 days for Facebook, or if the account password is changed.


Q: What should I do if I see an "OAuthException" or error codes 102, 109, 463, or 467 for Facebook?
A: These errors indicate that the Social Account token has expired. Please reconnect your Facebook account to resolve this issue.


Q: How can I resolve a temporary error from Facebook, such as error codes 1, 2, or "Unexpected Error"?
A: Perform a hard refresh on your browser to clear the cache and retry posting after a few minutes.


Q: What does Facebook error code 3 mean, and how can I fix it?
A: This code means the token has expired, or the account lacks posting permissions. Reconnect the account with the necessary posting permissions.

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